Personalized Products
Due to the custom nature of our products, personalized items are non-returnable and non-refundable. Once an order for a personalized product has been placed and production has begun, we cannot accept cancellations or returns. We encourage you to double-check all spelling and customization details before finalizing your order.
Returns & Exchanges
We only offer returns or exchanges for items that are defective or damaged upon arrival.
Items must be unused and in the same condition that you received them.
To be eligible, you must contact us at info@cut2keep.com within 5 days of receiving your item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note that our system does not store your credit card information; all refunds are processed securely through our third-party payment gateways.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping Returns
To return your product, please email us for the designated shipping address.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.
Need help?
Contact us at info@cut2keep.com for questions related to refunds and returns.